IMPORTANT INFORMATION REGARDING THE DELIVERY, ASSEMBLY, AND USAGE OF YOUR DYNAMIC COLD PLUNGE

Your Dynamic Cold Plunge will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the sauna leaves our warehouse.

You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.

The Dynamic Cold Plunge will be delivered in crates of or boxes on pallets. Our Dynamic Cold Plunge are delivered in a 53ft semi-truck. The single driver will unload the crate or pallet ONLY to your curbside or end of your driveway.

Once the driver has unloaded the create or pallet, we ask that you immediately inspect for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the crate or boxes to inspect the Dynamic Cold Plunge . Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).

If you have any questions regarding the delivery process, assembly,or general questions on how to get the most from your sauna experience, please contact our Customer Service at (909)212-5555 or e-mail info@goldendesignsinc.com.